FREQUENTLY ASKED QUESTIONS

Payment

Security is Paramount at QUIZMAN. Our website is secured by Verisign, the world's leading Security Certificate provider, in addition to our own encryption software - this means that your information is protected at all times by 128 bit encryption. All payment partners are also secured with 128 bit encryption to further ensure that shopping at QUIZMAN online.

We accept the following major credit and debit cards: Visa, Visa Electron, MasterCard, Maestro, Switch and American Express. You can also pay using PayPal (please see www.paypal.co.uk for more details on signing up for a PayPal account).

We currently accept UK Pound Sterling, Euros, USA Dollars and Canadian Dollars. To view the price of our items in your currency, just select the appropriate currency from the drop down menu in the left corner beside the basket.

Payment is taken at the time of the transaction for credit/debit cards and PayPal payments.

We understand that it can be frustrating if your order will not go through and apologise for any inconvenience caused. Unfortunately, we aren't always able to provide specific reasons for payment failure, as the process involves not only our processing systems but your bank's clearing systems also. As best practice, we will encourage customers to ensure all information is entered correctly and exactly the way it appears on your statements/cards. If you still experience problems, try another payment card or payment method such as PayPal. If you require assistance with your order, please contact us and a member of the team will happily help.

Orders

Once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date.

Changing or cancelling your order depends on the status of your order. Unfortunately if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you've provided. However, if the order has not been dispatched and is just sitting at approved, please contact us and a member of the team will happily help please provide all the required information you wish to be changed in your message. We cannot guarantee that your order will be changed but we will do the best we can - if your order cannot be changed we will notify you.

Once your order has been dispatched you will receive an email. If you don't receive your order in the designated delivery period, please contact us, We will investigate any issues for you and get back to you with relevant information regarding your order.

Firstly, please check your invoice to ensure the item(s) are not arriving separately. If your invoice does state that the item should be included in that specific order, please contact us stating your order number, name, product code/description, size and quantity of the item(s) that are missing.

We will attempt to send out the missing item as soon as possible. If we are unable to do so, we will contact you to give you the option to either exchange or refund the value of the missing item.

We do apologise for any mistakes with your order. Please contact us we will then attempt to resolve the issue as best we can.

We do our best to ensure all products on our website are displayed as accurately as possible. If you have received a product that may seem to be a slightly different colour, shape or print, this product will not be deemed faulty

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import charges vary from country to country.

We advise that you find out what these charges may be before you place an order.

Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

This is something that QUIZMAN is working on and is coming soon

At the checkout you can enter your discount code into the "Promotion Code" and then click "Apply Code". Your discount will not be applied to delivery charges or sale items and cannot be in conjunction with any other offer.

Delivery

COUNTRY DELIVERY TYPE DELIVERED COST
UK Standard 2-5 working days (FREE on orders over £60)
UK Collect Plus 2-5 working days (FREE on orders over £60)
UK Next Day*
(If placed before 8pm)
Following day if order placed before 8pm (excluding Sunday & Bank Holiday) £5.50
International
(see International Delivery for more details)
Standard Within 3 - 10 working days FREE on orders over £50

* Delivered the next day (excluding Sunday & Bank Holiday) as long as the order is placed before 8pm on that day. Orders placed after 8pm will be dispatched the next available working day. Orders placed after 8pm on a Friday will be delivered on the following Monday (excluding Bank Holidays). Next Day delivery is not available to certain postcodes. Please see below for further details.
A more detailed description of each service is available below.

Standard Delivery

Selecting the Standard service ensures that you will receive the goods within 2-5 working days. The standard service costs £3.95 and a signature may be required on receipt.

Next Day Delivery

The next day service will ensure you receive the goods between 8am and 8pm Monday to Friday and 8am and 8pm Saturday, providing you place the order before 8pm. Orders placed after 8pm during Monday to Friday will be delivered within 2 working days. The cost of the next day service is £5.50 and a signature on receipt is always required.

International Delivery

We are now delivering to many countries around the world, this service is currently FREE to all destination countries on orders over £50. We hope to offer an express service in the near future. Please see the International Delivery page for a full list of countries we deliver to.

No tracking is available on Standard International Orders and a signature may be required on receipt. If for any reason your parcel does not reach you in the stated time, please allow up to 25 working days from the date you have received your dispatch email to contact us, at which point we will be able to resolve your issue for you. Please email contact us with your order number and delivery details to help us resolve the issue as quickly as possible.

Please Note:

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country.

We would advise that you find out what these charges may be before you place your order.

Working Days

The term "working days" applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Next Day service orders placed on Saturday, Sunday and Bank Holidays will be dispatched on the next available working day. Please note that, in the event of industrial strike action by our delivering partners, we cannot guarantee delivery in the stated time frame. Please contact us for further information if required.

Delivery

CollectPlus is a parcel service delivering freedom and convenience, not just parcels! We have a network of over 7,000 local stores, open from early - till late and often 7 days a week, allowing you to drop off or pick up parcels at a time and place that suits you.

You can find your nearest CollectPlus store here or by downloading the FREE CollectPlus App. The App is available for iOS and Android. Search CollectPlus on the App Store or Google Play.

Yes, once your order has been dispatched, you will receive an email which will contain tracking information.

We deliver to all mainland UK, including the Highlands and Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. We also offer International Delivery to a range of countries

Free delivery is only applied when the value of your order less the delivery charge is £60 or over. Free delivery orders are sent using our Standard service; therefore, if you have selected an alternative delivery option, your order will be dispatched using the delivery service selected. International orders are currently offered free of charge for a limited time.

Please ensure that the code used is still active. If you have processed the code and then selected another delivery option, unfortunately we are unable to refund any delivery charges incurred for this reason.

Please note - Promotions offering free delivery are dispatched using our Standard service.

We deliver to all of mainland U.K, including the Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. Unfortunately, we do not ship to PO Box addresses.

Most deliveries require a signature upon receipt. If no one is available to sign for the parcel, the courier/delivery company will advise you to contact them to arrange a suitable time for re-delivery or collection of the order.

Theses delivery options are not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH17-50, TR21-25, ZE1-3, BT, IM, JE, GY. These postcodes can take 2-3 working days for delivery.

Returns & Refunds

All UK returns are FREE

Just simply follow the steps below:

  1. 1. Bring your parcel to Doddle Store.
    Complete your returns form and bring your parcel to a Doddle Store are open from early morning until late at night, 7 days a week.
     
  2. 2. Give your Parcel to one of our team.
    Remember - Returns with QUIZ are Free!
     
  3. 3. We'll do the rest
     
  4. 4. You'll receive an email receipt with a tracking reference to check the progress of your return.
  5. For more information please click here” https://www.doddle.com/shopping/quizman

Returning with Royal Mail label:

  1. 1. Select the reason code relevant to the item being returned - a list of reason codes can be found on your returns note.
  2. 2. Enclose the slip in the parcel with your items, ensuring that the items are wrapped and the parcel sealed.
  3. 3. Write your order number on the FREEPOST label provided and attach this label to the exterior of your parcel - please ensure any original delivery labels are covered.
  4. 4. Then simply take to your nearest Post Office, please ensure that you obtain Proof of Postage when returning.

Returning with Royal Mail online:

  1. 1. Click here to visit the Royal Mail website http://www.royalmail.com/track-my-return/create/2186
  2. 2. Complete the required information and print the label or download a QR code to your mobile.
  3. 3. Take your item into your local Customer Service Point or Post Office branch, please ensure that you obtain Proof of Postage when returning.

You can find your nearest CollectPlus store here or by downloading the FREE CollectPlus App. The App is available for iOS and Android. Search CollectPlus on the App Store or Google Play.

  1. Select the reason code relevant to the item being returned - a list of reason codes can be found at the bottom of the slip.
  2. Enclose the slip in the parcel with your items, ensuring that the items are wrapped and the parcel sealed.
  3. You can generate a free COLLECTPLUS label on the COLLECTPLUS website. Go to https://www.collectplus.co.uk/quizman, enter your email address, and COLLECTPLUS will email you a returns label which you can then print off.
  4. Then write your order number on the COLLECTPLUS label and attach this to the exterior of your parcel - please ensure any original delivery labels are covered. Then simply take your parcel to any of the 7,000 and counting stores currently offering the COLLECTPLUS service, where you'll receive proof of postage and a code to track your number online

Asda toyou is Asda's new Click & Collect and returns service. We've got over 600 store across the UK with late opening hours and safe parking. We're making returning your parcels easy and convenient.

Here's how to return using toyou:

  • 1. Attached the Asda toyou return label to your parcel. If you have not received one you can visit the Asda toyou website here to download a QR code and print your label in store.
  • 2. Take your parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda location; remember to include your returns note!
  • 3. toyou will do the rest
  • Remember to keep hold of your receipt to track your parcel, which you can do here here
  • https://www.toyou.co.uk/client/QuizMan

Unfortunately we don't offer exchanges online right now. You can return your item to us for a refund, and then place a new order for the items of your choice.

Returns are free at QUIZMAN..

We will process your refund as soon as we possibly can; please allow at least 7-10 working days after we receive your returned Item(s). You will receive an email confirming the refund and the original order value with the refunded amount. After you receive the refund confirmation email please allow for at least 5 working days for the money to be returned to your account.

Please note that your card issuer or bank is responsible for crediting your account, therefore we do not have any control over this time frame. If your card has expired or has been declined we will contact you to arrange an alternative method of payment.

If you have misplaced your returns note, please contact us and we can have a replacement one sent over to you.

Unfortunately, we do not refund the delivery charge unless the full order was received faulty or you have cancelled your order.

We're sorry to hear that you've received an incorrect or faulty item!

Please contact our contact us stating your order number and items that are incorrect/faulty and we will look into this for you.

The price we display for goods will remain the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.

Under the Distance Selling Regulation, you have 14 (fourteen) days from the day of receipt to cancel your order. Cancellation must be made in writing, either in email or letter format. Our postal address can be found below. All items must be returned to the address below at your own cost. Once we have received your return, you will be refunded the total value of the order. We cannot accept liability for any communication that has not reached us and it is your responsibility to ensure we have received your cancellation request in time.

1. By Post

1.1 If you are not completely satisfied with the purchase you have made you can return the item or items to us within 14 days from receipt. The items must be in an unused condition. We will offer a full refund upon receipt. Unfortunately for International returns we cannot offer a refund on postage costs. Some products will be non-returnable due to hygiene reasons - these items will be clearly marked on the website.

1.2 Select the reason code relevant to the item being returned - a list of reason codes can be found on your returns note.

1.2.1 Enclose the slip in the parcel with your items, ensuring that the items are wrapped and the parcel sealed.

1.2.2 Post to the address below: Website Returns Quiz, 2 Belgowan Street, Bellshill, Scotland, ML4 3NS

2. Faulty or wrong item

2.1 If you receive a faulty or damaged item and you want to return by post you must contact us including the order number and the reasons for wanting to return the item. We will also require you to advise us on whether you would like a refund or an exchange. On receipt of the email we will analyse the case and if appropriate ask you to return the item to us.

2.2 If you receive an incorrect item you must contact us, stating the order number, the item you ordered and what you have recevied in error. We will also require you to advise us on whether you would like a refund or an exchange. On receipt of the email we will advise you on the next step.

3. Delivery charges

3.1 We offer Free Returns to all UK based orders. Unfortunately, if your order was dispatched to an address outwith the UK, we cannnot offer you a Free Returns service.

4. All Returns

4.1 To ensure that goods are received by us safely you must:-

4.1.1 Wrap the item/s adequately and make sure they are in a sealed package;

4.1.2 Ensure that the correct Returns address is clearly marked on the package;(see above)

4.2.3 Ensure that you get a proof of posting, this a free service available at all Post Offices and via our recommend carriers..

5. Your Rights Under Consumer Contract Regulations 2013

- If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store) you have the right to cancel your contract within a period of 14 calendar days, beginning from the date of order and ending 14 days after the day on which you receive the goods. Please see online for further details on how to cancel contract.

- Your refund shall include delivery charges (you will be reimbursed the standard delivery charge if you have opted for a special delivery) but excludes the products that cannot be returned for health and hygiene reasons – these are clearly marked on our website.

- The delivery charge will not be refunded if only part of your order is cancelled or refunded.

- For international orders we will not refund the cost of returning goods unless damaged/faulty

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