DELIVERY INFORMATION

Please note: If you are not completely satisfied with your purchase you can return the item(s) to us within 28 days from receipt and we will issue a full refund. This excludes the delivery charge. Some items are non returnable due to hygiene reasons and these will be clearly marked online. This does not affect your statutory rights. Once you have reached the Basket you will be able to select either of the following delivery options:

COUNTRY DELIVERY TYPE DELIVERED IN COST
UK Standard 2-5 working days £3.95 (FREE on orders over£60)
UK Next Day*
(If placed before 8pm)
Following working day if order placed before 8pm £5.50
UK Collect+ 2-5 working days £3.95 (FREE on orders over £60)

International

(see: International Delivery for more details)

Standard Within 3 - 10 working days FREE on orders over £50

* Delivered the next working day as long as the order is placed before 8pm on that day. Orders placed after 8pm will be dispatched the next available working day. Orders placed after 8pm on a Friday will be dispatched on the following Monday (excluding Bank Holidays). Next Day delivery is not available to selected postcodes. Please see below for further details.

A more detailed description of each service is available below.

Standard Delivery

A standard delivery will ensure you receive the goods within 2-5 working days. The cost will be £3.95 and a signature is required on receipt.

Next Day Service

Delivered the next working day as long as the order is placed before 8pm on that day. The next day service will ensure you receive the goods between 8am and 8pm Monday to Friday and 8am and 6pm Saturday, providing you place the order before 8pm. Orders placed after 8pm during Monday to Friday will be delivered within 2 working days. The cost of the next day service is £5.50 and a signature on receipt is always required.

Next Day Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH17-50, TR21-25, ZE1-3, BT, IM, JE, GY. These postcodes can take 2-3 working days for delivery. Next Day deliveries are not made on a Sunday and Bank Holiday

collect+  Parcels made easy - at your local corner shop!

With over 7,000 parcel points open 7 days a week, early ‘til late, CollectPlus is a convenient service built around you.

Collect your parcels wherever works best for you. Locations include supermarkets, newsagents, corner shops and even service stations.

To find your nearest shop simply check the ‘CollectPlus’ radio button in the delivery options section of your basket.

International Delivery

.Please see the International Delivery page for a full list of countries we deliver to. We are currently running a Free Standard Delivery promotion on orders over £50.

No tracking is available on Standard International Orders and a signature may be required on receipt. If for any reason your parcel does not reach you in the stated time, please allow up to 25 working days from the date you have received your despatch email to contact us and we will resolve your issue for you. Please contact us and a member of the team will happily help. Please include your order number and delivery details to help resolve the issue as quickly as possible.

Please Note:

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country.

We would advise that you find out what these charges may be before you place your order.

Working Days

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Next day service orders placed on Saturday, Sunday and bank Holidays will be dispatched the next available working day. Please Note: Any industrial strikes by our delivering partners, we cannot guarantee the delivery in the scheduled time stated by us. Please contact us for further information if required before placing an order.

 

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